Privacy Policy dampbell – Personal Data Protection for Malaysia Members

1Introduction

Dampbell values the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we, as the data controller, collect, use, process, store, and protect your personal information when you register, browse, or use any dampbell services.

By registering an account with dampbell, you give us your consent to process your personal data in accordance with this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

2Personal Data We Collect

Dampbell collects various types of information depending on how you interact with our platform. Below are the categories of data we collect along with their purposes:

We only collect data necessary for the stated purposes. dampbell does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by law.

3How We Use Your Data

Personal data collected by dampbell is used for the following purposes:

• Processing account registration and verifying your identity through the KYC process
• Enabling you to access and use all features of the dampbell platform
• Processing deposits, managing account balances, and executing winning withdrawals
• Sending important notifications related to your account, transactions, and policy changes
• Providing assistance through our customer support team
• Detecting and preventing fraud, money laundering, and suspicious activity
• Monitoring gameplay patterns to ensure Responsible Gaming requirements are met
• Improving the platform, services, and overall user experience
• Complying with applicable legal and regulatory obligations

4Data Sharing with Third Parties

Dampbell does not sell, rent, or disclose member personal data to third parties for marketing or commercial purposes. However, there are specific situations where data sharing is necessary and legally permissible:

• Service Providers: Payment partners (such as DuitNow, FPX, and e-wallet processors), gaming software providers, and technical support services that require limited data access to perform their functions. All third parties are bound by strict confidentiality agreements.
• Legal Compliance: When required by a competent authority, court order, or legitimate regulatory body under Malaysian law.
• Fraud Prevention: Sharing information with fraud prevention agencies or other platforms within a shared security network to detect and prevent illegal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of dampbell assets, user data may be transferred to the new entity with appropriate notice given to members.

5Data Security

Dampbell continuously invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we have in place include:

• 256-bit SSL/TLS encryption for all communications between your device and dampbell servers
• Database-level data encryption for stored information
• Intrusion detection systems (IDS) and regularly updated firewalls
• Role-based access control (RBAC) ensuring only authorised personnel can access specific data
• Regular internal and external security audits conducted periodically by independent parties
• A comprehensive incident response plan to handle any data breaches

That said, no security system is one hundred percent foolproof. In the event of a data breach that materially affects your personal information, dampbell will notify you within the timeframe required by applicable law.

6Cookies & Tracking Technologies

Dampbell uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use:

• Necessary Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display theme, and account settings for your convenience.
• Performance Cookies: Collecting anonymous information about how users interact with the platform to help us improve our services.
• Security Cookies: Help identify and prevent unauthorized login attempts or suspicious activity.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the dampbell platform.

7Data Retention Period

Dampbell retains your personal data for as long as your account is active and for the required period following account closure to meet our legal and regulatory obligations. In general, the retention periods are as follows:

• Financial transaction records and KYC documents: Minimum 7 years from the date of the last transaction, in line with anti-money laundering requirements
• Communication logs and customer support records: 3 years from the date of interaction
• Gaming behaviour data: 2 years from the date of last activity
• Technical data such as access logs: 1 year from the date of record

Once the specified retention period has elapsed and there are no further legal requirements, your data will be securely deleted or fully anonymized from our systems.

8Your Rights as a Data Subject

As a dampbell member whose personal data we process, you have the following rights under Malaysia's Personal Data Protection Act 2010:

To exercise any of the rights above, please contact the dampbell customer support team via 24/7 live chat. We will process your request within 30 calendar days from the date of receipt.

9Children's Privacy

The dampbell platform is for individuals aged 18 and above only. We do not knowingly collect or process personal data of anyone under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered a dampbell account should contact us immediately.

10Changes to the Privacy Policy

Dampbell reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or the development of our services. The latest version will always be displayed on this page with a clear update date at the top of the document.

For material and significant changes, we will notify you via your registered email or through an in-platform notification at least seven (7) days before the changes take effect. Continued use of the dampbell platform after the effective date will be considered your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we handle your personal data.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live chat 24/7 via the dampbell platform (fastest method)
• Email us at: [email protected] (response within 1–2 business days)

Our data privacy team is ready to answer any questions and ensure your rights as a data subject are fully respected. We are committed to addressing every inquiry thoroughly and within a reasonable timeframe.